Chatbots as the New Career Counselor: How AI Will Reshape Vocation, and How the Church Should Respond

Did you ever take a career aptitude test?

Although I can't recall ever taking one myself, aptitude tests are frequently shown in popular media. In cartoons, these tests effectively match characters with their perfect professions. In movies, they often directed the main character towards their ideal career. A particular example that comes to mind is the (now controversial) film The Blind Side. Following an aptitude test, the character of Michael Oher excels in areas related to "protective instincts," which sets him on the path to becoming an NFL left tackle.

Regardless of the accuracy of these evaluations, they rely on the belief that a career assessment can collect personal information and produce the perfect job match. This basic assumption (despite its imperfections) will soon extend beyond the Guidance Office and into other technologies like GenAI and chatbots. We are on the brink of witnessing a surge in algorithmic career counseling, on platforms including LinkedIn, Indeed, and ChatGPT. AI will offer direct career advice with minimal user input, becoming the go-to career coach of the digital age.

Algorithmic career counseling will take several forms. Want to know what jobs to apply to? No need to attend a job fair or to actively build your professional network. Enter your education experience, skills, and interests into ChatGPT. Want to know where you would rank among the top 1% of applicants? No need to research a company. Just upgrade to LinkedIn Premium and upload your resume. Want to know if you are earning less than you are worth? Don't waste your time suspiciously grumbling around the water cooler. Describe your job responsibilities on a chatbot and ask it to analyze market compensation trends. People will turn to AI to try to find work that is more engaging, lucrative, and even impactful.

One of the key advantages of AI-powered job boards is their ability to continuously scan the vast landscape of available positions, presenting users with a curated selection of opportunities that align with their career aspirations. Through complex algorithms, AI can match candidates with roles that not only match their qualifications but also offer the potential for growth and advancement, making the job search process more efficient and targeted.

The integration of AI technology in career guidance will profoundly influence our perception of our professions. The integration of AI in these job boards goes beyond simple job listings; it delves into the realm of resume analysis and generation, providing users with personalized insights and recommendations tailored to their skills and experiences.

I am particularly worried about the implications of AI on individuals' careers and sense of meaning. By presenting users with an idealized version of their professional lives, AI has the power to amplify a worker's feelings of dissatisfaction with their present situation. In providing users with a vast set of ever-present alternatives, AI will taunt us with the promise that "true purpose" can be found on the other side of a job search. This is likely to increase dissatisfaction and unease at work, hindering career advancement and leading to increased turnover rates. Ultimately, we might all experience a lasting sense of uneasiness and dissatisfaction with our chosen careers.

My hope, however naive it may be, is that this unease and anxiety will prompt a return to more intentional and traditional methods of career guidance and vocational exploration, which can be effectively facilitated by clergy, lay ministers, and church leaders.

Dissatisfaction and the return of discernment

This dissatisfaction will lead to accelerating rates of turnover.

Employees will switch between employers, positions, and fields more frequently and rapidly. As one disappointing opportunity follows another, workers will swiftly seek out new changes. The length of time an employee stays with a company will decrease. Loyalty from employers towards employees (if there is any remaining) will further diminish. Even traditionally stable, full-time positions will begin to resemble freelance work. In this culture of continual job change, it becomes increasingly probable that we’ll find ourselves spending more time in roles that are distant from our core values and natural talents.

Speed and turnover are the antithesis of vocational formation. Guided by AI career advice, the active pursuit of vocational fulfillment will only breed vocational emptiness. That's because the factors that algorithms use to match users to jobs (an employee's skillset, and employer's compensation package) don't correlate with an inner sense of satisfcation, fulfillment, or meaning. They stand in contrast to a faith-driven process of vocational discernment, where we work with a trusted mentor or leader to discover our core values, recognize our innate aptitudes, and to identify where these individual gifts can be of service to the neighbor. In such a faith-driven process, we recognize the possibility that God may in fact have a calling in store for all of us.

Vocational formation is a lengthy process of working out our calling. A calling is not where our skills align with the needs of a business who is willing to compensate us for our time and efforts. Such a view is an impediment towards finding a meaningful vocation. To quote Frederick Buechner, a calling is "where your deep gladness and the world's deep hunger meet." No matter how quickly AI advances, it's improbable that it will ever be able to contemplate such concepts of "deep gladness" and "deep hunger." While AI may excel at processing vast amounts of data and performing complex tasks, the ability to contemplate and engage with the nuanced complexities of human emotions and desires remains a distinctly human trait.

Today's faith leader (or even a faithful person in a secular mentorship role) should take on opportunities to accompany individuals throughout the discernment process. This might involve shared inquiry into core values, mapping those core values to gifts and abilities, and identifying specific experiences where those gifts and abilities meet the needs of the neighbor. It will most certainly be more expansive than a "jobs" conversation. Vocation is a much broader concept than any nine-to-five, extending to familial, social, and cultural structures. A Christian vocational advisor is not merely focused on one's work life but is someone who can take a comprehensive and holistic approach to our life journey. By intertwining faith, values, talents, and community needs, these advisors help individuals uncover a sense of purpose that extends beyond personal fulfillment to making a positive impact on the world around them.

For all of the talk in the church about "decline" and "secularism," there is something to be gained when we take up the work of faithful vocational counseling. There is growth to be realized in identifying the connection points between a person's innate gifts and the world's great needs, with clarifying that God calls all of us to serve. The role of a faith leader or a faithful mentor is to illuminate the path towards a vocation that is not just about what we do for a living but about who we are called to be in all aspects of our experience. It is a journey of self-discovery, alignment with core values, and a commitment to serving others in a way that reflects the essence of who God created us to be. This process of contemplation and action not only benefits the individual but also contributes to the collective wellbeing of the community, creating a positive ripple effect that extends far beyond the walls of the church. This is a process that no chatbot can ever displace.

Leadership in a Tech-Shaped Culture: Three Book Recommendations to Ignite Your Year

Sam Bankman-Fried doesn't read.

Before his fraud trial, Bankman-Fried suggested that anyone who has written a book has "expletive upped," suggesting that they should have instead written a blog post. Perhaps the recently convicted king of crypto will change his mind on literacy as he awaits a maximum sentence of 110 years. And while the literary world enjoys a schadenfreude moment, it's worrisome that his sentiments are becoming increasingly widespread.

Americans are reading 20% fewer books than they read in the 1990s. They are also spending less time reading for pleasure. The average American reads just 16 minutes per day. By contrast, the average teen now spends 4.8 hours per day on social media, mostly on YouTube, TikTok, and Instagram. If Donald Trump captures the presidency this November, the country will be led by a non-reader who can't be troubled to read daily intelligence briefings, let alone books.

The decline of pleasure reading in our tech-shaped culture is a complex trend exacerbated by the explosion of algorithmic digital content, the constant acceleration of technology, and the proliferation of click-bait summaries in the news media. Too many of us lack the time, patience, and focus to read long-form writing.

Still, I was raised in an elementary school that taught that "readers are leaders" (or maybe it was the other way around). I developed a love of reading because I sensed how it contributed to an ongoing process of reflection and formation - and also because I earned a PizzaHut Personal Pan Pizza for each book report I completed. So with the conviction that focused, intentional reading advances the development of leadership skills, here are three book recommendations for harried, overworked, worried leaders who are navigating this tech-shaped culture.

Technopoly: The Surrender of Culture to Technology by Neil Postman

Neil Postman is best known for his 1985 work Amusing Ourselves to Death: Public Discourse in the Age of Show Business. While his 1985 book remains as relevant as ever, it analysis primarily focuses on the influence of entertainment.

"Technopoly" emerged eight years later, when Postman could see the emergence of electronic communication and personal computing. Postman argues that mankind has changed from a society that uses technology, to a society that is shaped by technology. For Postman, the invention of a hammer means that there is no such thing as "man with hammer." There is only "hammer man" - whose views of education, politics, and art are inextricably filtered through the unremovable lens of new technologies.

Technopoly is written with greater urgency and moral clarity than its predecessor. It is an essential read in a year where AI will continue its rapid advance, and where short form digital media will continue to redefine communication.

For the leader in a tech-shaped culture, Technopoly poses an urgent question: how might I protect communities and institutions from mindlessly succumbing to the worst impulses of this technological moment? Postman also challenges us to recognize that the answer to this question is far more complicated than simply deactivating one's Twitter profile.

Work Pray Code: When Work Becomes Religion in Silicon Valley by Carolyn Chen

Technology is not the only juggernaut affecting meaning-making. While Postman writes about the influence of technology, sociologist Carolyn Chen writes about the pervasive influence of the workplace on knowledge, belief, and meaning. While the case studies reflect on religion and spirituality, the book revolves around the core question of how we derive meaning in a growth-obsessed culture.

By tracing the stories of once-religious tech workers who relocated to Silicon Valley, Chen demonstrates the encroachment of the workplace into spheres once occupied by tradition. The mechanisms of this encroachment are often described by Silicon Valley corporations as amenities, or enhancements to workplace culture. From meditation programs that teach "scientific Buddhism" to coaching offerings that promise "inner transformation," the tech industry has used these cultural offerings to displace the role once held by pastors, rabbis, and spiritual directors. Not every workplace has such amenities. But our work is increasingly becoming a personal quest for meaning and purpose.

When work becomes a spiritual journey, it comes to define our sense of purpose. We work harder, we produce more deliverables, we work longer hours. One wonders, while reading Chen's work, what will happen to the Google engineer or the Facebook account manager upon the next round of layoffs.

Chen beckons today's leader to consider how the drive to innovate replaces deeply held values and identities with the demands of late capitalism. It reminds today's leader that if we fail to define values and vision for our organizations, the marketplace will step in to do so on our behalf.

Cloud Cuckoo Land by Anthony Doer

Our final recommendation is the fantastical story of how one particular narrative survived centuries of acceleration to sustain and inspire across the ages. In a world that is turning its back on literacy, Cloud Cuckoo Land mounts a vigorous defense of the long-form narrative.

Set in three different timelines (the Siege of Constantinople, a modern day library, and a futuristic space ship), Doer traces how an obscure Greek drama provides coherence and inspiration on a timeless scale.

Anthony Doer reminds us of the enduring connection between meaning making and stories. Though it is a long book, Cloud Cuckoo Land cautions us about a world in which there are no more stories - only fragments.

For the leader in a tech-shaped culture, Cloud Cuckoo Land invites us to reflect upon and to share the stories that are most significant in our own formation. For even when our work has been lost to the eons, our stories will remain.

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@ryanpanzer is moving his social media activity from Twitter to GoodReads.

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Servant Leadership Lessons from Open AI's Firing and Re-Hiring of Sam Altman

When OpenAI's board of directors fired CEO Sam Altman, they unwittingly torpedoed the company's founding principle: the independent development of AI. OpenAI was formed to create AI for the benefit of humanity, rather than the benefit of corporate shareholders. This explains in part why OpenAI remained governed by a nonprofit board.

At the time, it looked as though OpenAI's charter, which promised "broadly distributed benefits" and opposed "unduly concentrate(d) power," had failed. It looked as though the most poweful AI minds in the world would work for the unequivocally concentrated power that is Microsoft. Within 48 hours, Satya Nadella recruited Altman to form an AI research lab within Microsoft. Shortly thereafter, the vast majority of OpenAI employees began to threaten defections to the world's second-richest company.

Eventually, OpenAI reversed course and re-hired Sam Altman as CEO. But in the process, they parted ways with the three board members initially responsible for firing Altman. While their votes to oust Altman now appears nonsensical, their departure means that OpenAI loses the voices most likely to question the unchecked development of this technology. They were the voices most likely to see the risks in AI's development, to raise concerns over AI falling intot he wrong hands.

While details remain sparse, Microsoft may take one of their board seats. Other board seats are likely to be filled with directors committed to acceleration and adoption, rather than ethics and prudence.

The development of generative AI, it seems, will now be controlled by companies opearting under the default corporate charter: that of short term returns to shareholders. Kevin Roose perfectly summarized this development in his column titled: A.I. Belongs to the Capitalists Now.

The circus that consumed OpenAI in recent weeks reveals something of the nature of organizational life. All organizations, nonprofit and for-profit alike, are beholden to the inevitable powers of entropy.

Chaos and disorder are inevitable outcomes in any organization's lifecycle. Even if we create innovative governance structures, even if we write an altruistic charter, even if we staff our board with directors inclined towards ethical reflection - disorder finds a way. And as the development of technology accelerates, entropy arrives faster and faster. Organizational successes plant the seeds of future disorder.

The practice of servant leadership (really, all effective leadership) requires an awareness of how all organizations trend towards entropy. But recognizing the inevitability of chaos, he or she also affirms the potential for positive impact that is vested in organizational life. After all, Robert Greenleaf, the founder of servant leadership, didn't work for a small NGO, but was committed to "creating change from within a large institution."

Servant leadership is thus a balancing act: the ability to drive positive change within an organization, even with the foresight that things will tend to fall apart.

Disorder is inevitable. It is thus the task of the servant leader to prepare their organization for the inevitability of chaos. The servant leader has a repsonbility to their communities to buffer them agains the worst effects of disruption, teaching and solidifying habits of resilience. Even if the organiziation fails, servant leaders prepare their people to continue working towards the realization of their values.

The single most effective practice in preparing for the inevitability of chaos may be to discern core values - at the individual and team level. As individuals and as small, functional teams, core values can keep us anchored to our principles when everything else becomes unmoored. Our values keep us facing outwards when circumstances threaten to turn us inward. They instill a capacity for creativity when a situation pushes us towards reaction and passivity. They perpetuate our impact even if the broader organization crumbles.

In a time of accelerating chaos, servant leadership looks like a coach who accompanies their team on a perpetual process of discernment. Leadership is thus no longer just about showing the way - it's about returning us to our starting line, reminding us of our foundations. When chaos inevitably emerges, the servant leader reminds us what really matters.